Job Description

Manage a portfolio of key accounts, ensuring customer retention and satisfaction



Conduct regular account reviews and site visits



Identify growth opportunities through up-selling, cross-selling, and product specification



Collaborate with internal departments to ensure prompt resolution of customer issues



Develop and present data-driven insights and reports to support sales and business planning



Maintain accurate records of customer interactions, project progress, and forecasts



Represent the company at client meetings, industry events, and site visits



Ensure a deep understanding of customer needs and industry trends, especially within the hardware and retail sectors



Oversee project specifications from inception to completion, particularly in hardware, electrical, and lighting applications



Matric (Grade 12) required



3 to 5 years' experience in Key Account Management and/or Sales Management within the wholesale and retail sector



Proven sales experience in the hardware, electrical, or lighting industry is essential



Strong understanding of project-based sales processes and product specification



Valid Driver's Licence and own reliable vehicle



Willing and able to travel regularly, including overnight travel during weekdays



Comfortable working occasional overtime and every second Saturday, as well as attending customer events as needed



Excellent customer relationship management skills



Strong communication and negotiation skills



Proficiency in Microsoft Excel and other reporting tools



Analytical thinker with the ability to translate data into actionable business strategies



Between 3 - 5 Years