Job Description

The Role

The Key Account Manager acts as the main point of contact for clients and is responsible for managing, controlling and maintaining their accounts effectively resulting in retention, growth, operational efficiency and profitability. The incumbent in this role is required to meet rate increase and organic growth targets.





Account Growth & Targets

Meet organic business development and client retention targets.


Seek opportunities to upsell to existing clients.

Negotiate and implement rate increases ensuring alignment with the company's pricing strategy and industry standards.

Implement proactive measures to minimize lost business, enhance client retention, and actively engage in recovery initiatives where applicable.

Contribute to the development and execution of strategic account management plans.

Assess & gauge client profitability.



Client Relationship Management

Build relationships at multiple levels with the client (strategic, tactical & operational).

Foster and maintain strong relationships with clients, ensuring high satisfaction levels and address any concerns promptly to enhance overall customer experience.

Participate in monthly management meetings / KPI meetings with your clients.


Address customer queries, concerns, and pertinent notifications promptly.


Ensure that clients are informed about relevant company initiatives.


Address concerns raised from clients and follow through with results to enhance client service and operational excellence as per client's expectations.



Administration

Manage and monitor client accounts to ensure timely payments, reduce outstanding debts, and contribute to overall financial stability.

Complete and submit administrative tasks, reports, and documentation in accordance with agreed timelines and quality standards.


Actively participate and contribute to key performance indicator (KPI) reviews and management meetings, providing insights and updates on client portfolios.



Build effective relationships with all stakeholders (Operations, Customer Service) to ensure that business requirements are met in accordance with service level agreements, plans, policies and procedures and to support the delivery of excellent customer service.

Skills and Experience

5 years of sales experience in logistics/ road freight with a proven track record of managing Corporate and High Level clients (Essential)

Grade 12 (Essential)

Diploma in sales, marketing, business or relevant field (Advantageous)

Customer Management or Sales certification/ qualification (Advantageous)

Proficient in MS Office suite with strong skills in PowerPoint & Excel (Essential)

Other

Customer relationship management Sales techniques Sales and presentation skills Business acumen Verbal and written communication skills Prioritisation skills Organisational and planning skills Interpersonal and relationship-building skills Time management i.e., deadlines Problem-solving and decision-making skills Costing and Analytical skills Negotiation skills Networking skills Strategic thinking Customer orientated Influential Ability to work under pressure Action orientated Detail consciousness Organising and planning Collaborative Self-motivated


Job Reference: RTT71452