Job Description

Key Account Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight xe2x80x93 South Africa has an opening for a Key Account Manager where you will maintain and develop additional Business for overall sales development of DHL Global Forwarding Sales & Marketing function. Join us now in connecting people and improving lives.

In this Key Account Manager position

• You will respond to customer enquiries and complaints
• You will manage and sell within define portfolio of existing customers and win lasting business relationship with DGF.
• You will be responsible for establishing customer profiles and customer needs and maintain and support interdepartmental relationships.
• You will collaborate with colleagues across the organization to achieve shared goals.
• You will develop sales within existing portfolio and plan strategy activities to achieve target budgets.
• You will conduct high quality presentation of the entire range of standardized products to customers.
• You will develop target lists of new business within existing portfolio and continuously review and update.
• You will establish and present customized offers to customers.
• You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls and support receivables functions.
• You will maintain all necessary information to assess credit worthiness of existing customer.
• You will ensure customer commitments are clearly communicated to respective operations xe2x80x93 clear business set up process.
• You will report activities, quotes, sales calls and other information through customer datebase system i.e. Sales360.
• You will perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, herexe2x80x99s what we need from you

• Bachelorxe2x80x99s degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management and Business Administration
• Matric
• 3 yearsxe2x80x99 experience working in marketing, operations, or sales position
• 5 yearsxe2x80x99 experience of Key Account Management

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the worldxe2x80x99s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

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