Job Description

We build premium, high-quality toy brands that are reshaping the industry in South Africa. With deep retail relationships across the country's leading retailers, our brands compete side by side with global players - from mass-market to premium specialist stores. We are entrepreneurial, fast-moving, and product-obsessed. Now we're looking for a high-performance Key Account Manager (KAM) to help drive our next stage of commercial expansion.
This is a unique opportunity to join an entrepreneurial environment where you'll work with some of the strongest stakeholders in the retail industry, be challenged and positioned for personal and professional growth.
Role Overview
As a KAM, you'll manage key retail accounts end-to-end - from merchandising execution to sell-in meetings with buyers. You'll be the direct link between our brands and the customer, responsible for ensuring stores are well-executed, products move off shelf, and relationships are strategically developed.
Key Responsibilities
1. Customer Relationship Management

• Build and manage strong relationships with retail buyers
• Lead meetings, present ranges, and sell in new products
• Act as the main contact and account owner
• Upsell, cross-sell, and expand listings

2. Order Management and Delivery Execution

• Capture and process customer orders
• Liaise with logistics partners
• Ensure delivery timelines are met
• Manage communication with customers on order status

3. Merchandise Management and In-Store Execution

• Oversee store-level merchandising across accounts
• Coordinate with merchandisers and ensure POS setup
• Manage new product rollouts and in-store launches
• Monitor planogram compliance and resolve issues

4. Customer Engagement and Activation

• Plan and conduct retail staff training
• Coordinate with retailer marketing and social media teams
• Initiate and manage in-store activations and promotions
• Stimulate sell-through with appropriate strategies

5. Sales Analysis, Reporting and Strategy

• Track sales performance by SKU and customer
• Identify gaps and make range recommendations/ adjustments
• Collaborate internally to align on product, supply, and marketing
• Propose campaigns or initiatives to drive performance

Required Experience and Expertise
We are looking for a candidate who has:

• Experience in Key Account Management, Sales Executive, or a similar role in FMCG, toys or retail
• Experience managing large retail customers/ partners
• Proven ability to work independently and own an account end-to-end
• Strong communication and relationship-building skills
• High attention to detail
• Proficiency in Excel and reporting tools
• Advantageous: stock planning or financial experience