Job Description

Our client is looking for an Account Manager.

Purpose
Growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops.

Objectives

• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives as well as chasing new business
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements

• Calmly deal with customer complaints and issues.
• The ability to work independently and within a team.
• Good PC and software skills.
• Technical knowledge of IT
• Establish and maintain a professional relationship with clients.
• Coordinate with various teams so that the customerxe2x80x99s expectations are met.
• Excellent organizational skills
• Ability in problem-solving and negotiation
• Excellent verbal and written communication skills.
• Work well under pressure and commit to deadlines.
• Have excellent people skills and intuitive to customerxe2x80x99s business needs.
• Be well-groomed and presentable.
• Grade 12
• 3 yearsxe2x80x99 experience in sales and providing solutions based on customer needs
• Proven experience as key account manager/Sales executive

Remuneration
R360k xe2x80x93 R420k + commission

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