Job Description

Title Key Account Executive - Western Cape



We are looking for a dedicated, ambitious and self-driven Key Account Executive. As a Key Account Executive, you will lead Altronxe2x80x99s engagement with our most valued customers, specializing in building and maintaining relationships at all levels, from C-Suite to developer. Significant market focus in the Western Cape region will be on major Retail clients, but will also include other vertical markets such as Financial Services, Petroleum and Education.

We are looking for an individual with the relevant experience that have a challenger and growth mindset , leading towards transformative business outcomes for Altron and our customers.

Key responsibilities:

Institute highly productive, as well as exceptionally professional relationships between Altron and the assigned accounts you will take ownership of

Always strive to provide exceptional customer experience

Investigate customersxe2x80x99 requests

Manage customer expectation

Properly validate, clarify, and assess needs of customers on an ongoing basis

Ensure the customer holds the company in high esteem, which is depicted by high customerxe2x80x99s satisfaction ratings

Coordinate executives of the company and their contributions to customer management

Spearhead the effort of the company in solution development to ensure customersxe2x80x99 needs are properly addressed

Make sure that client commitments are met and customersxe2x80x99 requirements are fulfilled to satisfaction

Appropriately coordinate company personnel involvement in strategic account management, especially in service and support resources, to ensure account performance objective of the company is met and to ensure complete customer satisfaction

Take care of any issues incurred professionally and timeously

Fulfill any number of assigned targets to ensure volume of sales is at a profitable level

Ensure assigned accounts meet with companyxe2x80x99s strategic objective

Fulfill the assigned quota of sales designated on any strategic account

Achieve the expectations for complete profitability on the assigned accounts

Work with other members of staff like service resources staff members, implementation resources experts, sales specialists, Business Development Mangers, Legal, Finance, Supply Chain, Logistics and varieties of other management and sales experts in the organization / Collaborate with our team to achieve sustainable growth and development

Set up KPIs and keep track of key account metrics

Communicate the progress to both internal and external stakeholders

Manage Pipeline with a focus on accuracy, reliability, detailed descriptions

Demonstrate a proven ability to understand customer needs

Create and deliver focused winning pitches to all levels in a customer

Demonstrate a track record of working closely with local and global partners providing solutions to customers

Work with other Account Executives within Altron Group to drive collaboration and the culture of winning

Be prepared to work with and manage a Junior Account Executive in your cluster

Be a highly confident negotiator

Demonstrate a successful track record of performance

Be astute in dealing with multiple parties

Collecting competitive intelligence, market intelligence as well as industry trends

Working cross-industry and having a solid mix of accounts

Have a high proficiency in formulating and presenting Strategic Account Plans as well as executing against them with precision

Manage your book of business with precision, from invoicing to debtors, from delivery to installation, from running to optimization, from revenue to maximizing profit

Always demonstrate the highest level of integrity

Experience and qualification:

9 years + of experience as Senior Account Executive/Cluster Lead or similar role

Experience and the Wester Cape market for at least 5 years, with relationships and track record with Key clients in region

B degree or equivalent experience

Experience in managing multiple stakeholders

Experience in working in a complex business landscape

Behavioural competencies:

Excellent verbal and written communication in English

Sense of ownership and pride in your performance and its impact on companyxe2x80x99s success

Critical thinker and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skills

Business Acumen

Strategic Execution

Customer Service Oriented

Accountability

Collaboration, negotiation and networking

Decision making

Result and achievement orientated

Conflict Management

Analytical thinking

Risks Management

Education Bachelor's Degree (Required)

Languages English

Altron