Job Description

Key Account Management

• Manage a portfolio of key and strategic customer and intermediary relationships personally.
• Develop and execute tailored solutions and strategies for customers to ensure their ongoing satisfaction, loyalty, and profitability.

Customer Relationship Management / Account Management

• Build, develop, and implement a relationship management plan for strategic, complex accounts at a national level.
• Coordinate engagement between your organisation and partner organisations to ensure smooth information flow and timely resolution of issues.
• Manage key partner relationships to ensure consistent satisfaction and loyalty.
• Oversee the CRM system, ensuring effective maintenance and identifying opportunities for system improvement.
• Develop and implement relationship management plans for complex potential partner accounts, identifying decision-makers and influencers to support strategic engagement.

Customer Needs Clarification

• Consult with diverse partner representatives to determine key required outcomes.
• Introduce internal specialists and leverage expertise to gather and analyse customer data.
• Clarify mid- to long-term customer needs and develop detailed partner requirement specifications.

Sell Partner Propositions

• Leverage cross-functional internal teams (technical, commercial, legal) to configure tailored product and service solutions.
• Negotiate agreements that meet partner needs while ensuring acceptable profitability and cash flow.
• Review or authorise complex sales proposals that deviate from standard terms, escalating to senior management when required.

Promoting Customer Focus

• Develop internal plans and work collaboratively with other departments to strengthen internal alignment and external partner relationships.

Sales Opportunities Creation

• Develop a strong personal network within the local government sector.
• Represent the organisation at sector events.
• Gather market intelligence and enhance organisational visibility and reputation.

Operational Compliance

• Monitor performance and behaviour to identify non-compliance with organisational policies and regulatory codes.
• Implement corrective measures where necessary.

Personal Capability Building

• Act as a subject matter expert in growth strategy, product policy, regulation, or operations.
• Maintain external accreditations and stay up-to-date with regulatory changes and industry best practices through CPD, conferences, and specialist media.

Qualifications & Experience

• Bachelor's Degree in Economics, Business Management or equivalent.
• Postgraduate Degree is advantageous.
• Minimum 6 years relevant experience, with at least 3 years in planning and managing resources to achieve predetermined outcomes.
• Experience in local government, mining, insurance, and metal industries is advantageous.
• Knowledge of the group strategy and its applications.
• Strong understanding of clients' worker insurance plans and related challenges.

Skills & Competencies

• Collaboration
• Relationship Management
• Service Management
• Business Insight
• Management of Complexity
• Ensures Accountability
• Organisational Savvy
• Effective Communication
• Networking and Relationship-Building
• Directing Work
• Financial Acumen
• Strategic Mindset
• Optimising Work Processes

Skills Required