Job Description

Job Summary

We are looking for a Junior Technician to join our helpdesk team, handling tier 1 technical support tickets and providing excellent customer service via phone and email. The ideal candidate will have 2-3 years of experience in a helpdesk environment and a strong foundation in network troubleshooting. A MikroTik Certified Network Associate (MTCNA) certification is preferred.

Key Responsibilities

Respond to tier 1 technical support tickets, diagnosing and resolving basic network and connectivity issues. Provide professional and timely customer support via phone calls and email. Configure and troubleshoot basic network equipment, including routers and switches. Document all customer interactions and technical resolutions in the ticketing system. Escalate complex issues to senior technicians while maintaining clear communication with customers. Assist in maintaining network documentation and updating knowledge base articles. Collaborate with team members to ensure a high level of customer satisfaction.
Qualifications

2-3 years of proven experience in a helpdesk or technical support environment. MikroTik Certified Network Associate (MTCNA) certification is preferred. Experience in Hikvision camera setup and installation is advantageous. Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP). Familiarity with MikroTik RouterOS or similar network operating systems is a plus. Strong problem-solving skills and the ability to work under pressure. Excellent communication skills, both verbal and written, with a customer-focused attitude. Ability to work independently and as part of a team in a fast-paced environment.
Education

High school diploma or equivalent required. Associate's degree or technical certification in IT, networking, or a related field is a plus.
Preferred Skills

Experience with ticketing systems (e.g., Zendesk, ServiceNow, Zoho Desk, Freshdesk). Basic knowledge of fibre optic networks or telecommunications systems. Ability to prioritize tasks and manage time effectively.
Benefits

Competitive salary and benefits package. Opportunities for professional growth and certification training. Supportive and collaborative team environment.
Job Type: Full-time

Pay: R13000,00 - R16000,00 per month

Work Location: In person