Job Description

Job Summary A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Service Coordination
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate
REQUIREMENTS:

• Matric
• Tertiary qualifications will be advantageous
• 2-5 years' experience in service coordination, helpdesk, or operations support
• Proven track record working closely with clients and service technicians (Client scheduling)
• Service Technician Scheduling & Time and Attendance - Vehicle Tracking / Trip Planning
• Experience in technical service environments (e.g. refrigeration, field service, maintenance is a strong advantage
• Highly responsive, deadline-driven, and committed to service excellence
• Technical knowledge and background in refrigeration will be an advantage
• Willingness to work after hours and be available for standby shifts (Weekends)
• Must be a team player
• Able to work in a high pressure and fast paste environment
• Strong verbal and written communication skills
• Problem Solving Skills - hands-on approach

DUTIES:
General Admin Tasks:

• Manage switchboard.
• Follow up with stores on documentation not received.
• Manage all paperwork as needed.
• Arrange technician accommodation with finance.
• Arrange Courier for spares.
• Generate casual wages purchase requisition and send to Finance.
• Check Technicians clock-in/out for overtime calculation.

Main Responsibilities:

• Scheduling call outs with in-house technicians and sub-contractors.
• Logging and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end deadlines.
• Technician scheduling and execution of the service call for a region.
• Prepare customer quotes.
• Customer Feedback regarding call outs.
• Liaise with Customers daily.

HOURS:

• Monday to Friday: 08:00 - 17:00

Should you meet all the requirements, apply on our website at today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.
Status Staffing
Recruiter