Job Description

An international software and systems company, delivers working Enterprise Resource Planning (ERP) and real automation to hundreds of satisfied Fresh Produce companies around the world. They are now hiring Junior Services Consultants. This role aims to provide holistic customer champion services to clients, focusing on day-to-day support queries, strategic workflow advisory, system champion tasks such as staging of development and implementation work as well as facilitating reporting and Business Intelligence (BI) requirements of the client. Reporting to the Team Lead: Product Specialists.

Responsibilities

• Provide technical guidance to clients on system/workflow best practices.
• Assist staff with troubleshooting client-specific logs.
• Handle and escalate customer requests, complaints and feedback and provide appropriate solutions.
• Follow up with clients to ensure the resolution of issues in a timely manner.
• Keep accurate records of customer interactions.
• Follow communication procedures. guidelines and policies outlined by the company.
• Accurately translate client requirements into usable specifications for the development team, by mapping out applicable business processes to be absorbed into the systems.
• Ensure that support logs are accurate and thoroughly documented
• Instill a sense of confidence in clients that a high level of service will always be delivered
• Support the team leader to ensure that all log inquiries/requests are followed up and that the company produces a high-quality of service delivery
• Take responsibility for the timely communication, to the team lead, of any risks and issues as they develop

• Strong technology inclination.
• Intensive troubleshooting knowledge.
• Ability to effectively prioritise workload.
• Ability to work accurately and be detailed orientated.
• Must thrive in a team environment and have good written and verbal communication skills.
• Excellent task and time management skills.
• Ability to work independently and under pressure.
• Be able to go the extra mile to assist clients.

• Matric.
• One-year IT qualification and/or business qualification
• A background in the fruit industry is a plus

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