Job Description

MAIN PURPOSE OF THE ROLE

To manage the production environment with the focus on people leadership, maximizing productivity and revenue generation, with the specialism in the following areas:

DUTIES AND RESPONSIBILITIES

• Identify development areas of each team member and deliver effective training programmes, coaching and content to aid performance of the team.
• Minimise or prevent negative staff attrition to improve staff retention through wellness and engagement initiatives.
• Reporting xe2x80x93 provide weekly/daily reporting on all criteria required to be measured to key stakeholders.
• Developing the team through motivation, counselling, and product knowledge education
• Provide detailed and accurate sales forecasts.
• Handling and resolving customer complaints.
• Devise strategies and sales techniques that positively impacts performance.
• Collaborate and coordinate with other departments of the business to ensure success of the sales team that has variable dependencies.
• Establish and communicate KPIs to all stakeholders monthly, to achieve business objectives.
• Analyse people and data trends on an on-going basis to address key points within the business units, by implementing resolutions.
• Direct line manager duties encompass staff members conduct modification through the guidelines of the various internal policies and procedures to ensure appropriate discipline is maintained and corrected if required.
• Create a high-performance culture through focused incentives, supported with celebration and regular communication.
• Build positive and productive relationships with internal and external stakeholders.
• Set KPIs in accordance with contractual & client expectations.
• Create a culture of continuous improvement to drive effectiveness and efficiencies.
• Manage campaign budget by monitoring staff headcount, incentive spend, data usage, etc.
• Constantly review current production data and take appropriate action.
• Utilise info and reports to drive performance, identify improvements and track trends over time.

QUALIFICATIONS AND EXPERIENCE REQUIRED

• Matric
• Minimum 2-3 years' experience managing a team of sales agents.
• All experience must be in the telecommunications sector.
• Experience with closing medium to large size business deals
• Experience with negotiating deals at exec level in the client's environment

BEHAVIOUR AND COMPETENCIES REQUIRED

• Organised
• Systematic
• Accountable
• Honest
• Analytical
• Logical
• Display Emotional Intelligence
• Process Drive
• Leadership abilities
• Positive Personality
• Strong interpersonal skills
• Quick thinker

Remuneration: Market related

Contract Type: Fixed Term Contract (6 months)

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

Talksure