Junior Reservations Agent
Cape Town, WC, ZA, South Africa
Job Description
Job Advert Summary
As the first point of contact for guests, the Junior Reservations Agent plays a key role in promoting, selling, and securing bookings for Newmark Hotels and Reserves. This position requires strong communication skills, a customer-centric attitude, and a commitment to delivering a seamless reservation experience--from initial inquiry to final confirmation
Minimum Requirements
Proficiency in
Opera Cloud PMS
Solid Microsoft Office skills (Word, Excel, Outlook) Excellent verbal and written communication Experience in managing OTA communications Strong attention to detail and organizational skillsDuties and Responsibilities
Manage reservations via phone, email, and online platforms. Prepare rate proposals and ensure accurate booking records. Upsell packages and room upgrades when applicable. Coordinate with internal departments for special requests and guest needs. Handle group bookings and room blocks. Respond to guest inquiries and resolve or escalate complaints. Maintain system accuracy, manage payment links, invoices, and allocations. Monitor and update OTA extranets and ensure proper rate loading. Prepare daily check-in packs and assist with additional service bookings (transfers, dinners, etc.). * Ensure timely responses to emails and adherence to SOPs
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Job Detail
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Job IdJD1525005
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned