Job Description

Creative Graphics International (CGI), a world leader in specialized branding solutions for commercial & automotive purposes is looking for a Junior Project Manager to join their dynamic team at their Ottery Plant in Cape Town, South Africa.

Purpose

Project Coordination & Execution

Manage multiple customer programs, ensuring timelines, quality standards, and delivery schedules are met. Coordinate with internal departments (design, production, quality, logistics) to align project milestones. Track and report on project progress using industry-standard tools and internal systems.
Client & Stakeholder Engagement

Serve as a primary liaison between OEM clients and internal teams, ensuring clear communication and timely updates. Prepare and present project status reports, risk assessments, and delivery forecasts to stakeholders.
Documentation & Compliance

Maintain accurate and comprehensive project documentation, including customer specifications, artwork approvals, production schedules, and delivery records. Ensure compliance with automotive industry standards (e.g., IATF 16949) and customer-specific requirements. Mentor junior project administrators, fostering a culture of continuous improvement and collaboration.

Key Performance Areas

A. Effective PROJECT MANAGEMENT & or Co Ordination of ALL of the following areas:

Customer Service Design & Engineering Estimating, Sampling & Production Customer Approval Quality Assurance Shuttle worth
Key Performance Indicators: PROJECT MANAGEMENT

All new projects to be managed so that all deadlines and due dates are met by means of the Project Database. This Database must provide a snapshot of the status and due dates of all new projects, samples, documentation etc. Information must be "live" and updated daily. Database to be stored on the Shared Drive in the Projects Folder. Provide updates to the Customer Services Manager on all open projects once per week (minimum). Facilitate feasibilities for all new and updated projects. Document outcomes in Team Feasibility Sheet which must be filed accordingly. Initiate ECR as & when required. Facilitate team meetings, as required, to ensure sound communication with all parties involved. Schedule conference calls with Account Manager at least once a week to discuss Open Projects. If concerns arise which could jeopardize the success of a project, then formal notification to Management is required immediately. Attend production meetings once a week.
B. CUSTOMER-SPECIFIC REQUIREMENTS:

Map out and manage the submission of Price Reviews (APR's) for all customers as per the timelines (annual / quarterly) provided by each Automotive Customer. Manage the RFQ submission process. Manage OEM projects in accordance with customer specific requirements in relation to APQP principles. Customer Metrics: understand portal requirements, and rating objectives.
C. EXCELLENT CUSTOMER SERVICE

Key Performance Indicators: CUSTOMER SERVICE

Email: acknowledge receipt within 1 hour and respond to query within 24 hours Manage customer expectations in terms of design, quotations, sampling etc. Be the Communication Champion. Build good relationships with internal & external customers - develop high levels of rapport. Exercise respect, courtesy, friendliness, self-control, understanding as a bare minimum with all customers and colleagues
D. SHUTTLEWORTH PROGRAM

Key Performance Indicators: Shuttleworth

The Project Manager must be proficient in Estimating, creating Stock

The Project Manager must be proficient in Estimating, Creating stock items, Kit Estimates, Tracking Ticket Creation & Closure Quote pack to include: RFQ form, nesting, visual of part and brief. Any special requests e.g. decrease in GP%, must be highlighted and requested from the Manager Final check of estimate to final production + master sample sign off. If changes do occur then the price needs to be identified and communicated. Ensure full level change and price agreement processes are followed. Customer data base to be kept up to date.
E. CONTINUOUS IMPROVEMENT

Key Performance Indicators: Continuous Improvement

Translate it daily into your scope of work
Suggest areas of improvement together with possible solutions to Management. This is an ongoing requirement

Core Competencies

Excellent Project Management Skills Implementation & translation of APQP standards into daily tasks Customer Service Champion Excellent Communicator, both written and verbal Excellent Administration skills High levels of attention to detail and well-developed troubleshooting and problem-solving skills Leadership skills Very Good Computer Literacy Excellent knowledge, understanding & execution of relevant customer specific requirements

Education & Experience

Matric Project Administration Management and/or Engineering Qualification Successful completion of APQP Training Knowledge of OEM customer specific requirements 3 to 5 Years experience within an automotive customer service environment Customer specific training & qualification where appropriate

Personal Characteristics

Organized and methodical Ability to multitask Problem solver Dedicated and self-motivated Strategically Orientated Team Orientated Initiative Professional
Job Type: Full-time

Work Location: In person