Oversee the day-to-day operations of the Installation department, ensuring smooth workflow and timely completion of Installation requests.
Coordinate with customers to schedule appointments and communicate project updates.
Ensure orders are accurately documented, including detailed descriptions of work performed and parts used.
Review installation requirements, and ensure technicians comply and adhere to company quality guidelines.
Serve as the main point of contact for escalated customer inquiries or complaints, resolving issues promptly and ensuring customer satisfaction.
Ensure that all daily, weekly and monthly deadlines are adhered to.
Always be aware of all policies and work within those boundaries.
Overseeing the inventory of parts and supplies. This includes ordering parts and supplies, tracking inventory levels, and ensuring that the company has the necessary parts and supplies on hand to meet customer demand.
Position requirements:
Grade 12 or equivalent
Mechanical Engineering qualification is essential.
Proven experience in a similar managerial role.
Technical knowledge of air-conditioning systems, components, and repair techniques will be advantageous.