Job Description

Role Description
Customer Satisfaction - The Customer Survey Report will be used as a measuring tool for this indicator
Processing - Ensure timeous processing and adherence of deadlines (ISO and internal)
Efficiency - Analyzing, Compiling, Mapping and Improving new and existing processes. Maintaining ISO Documents on SharePoint.
Risk Management - Ensure information to be captured accurately and documentation recorded with precision and there are no repetitive errors.Key Performance AreasAnnual ISO Audits:

• Updating of ISO documents on SharePoint for annual audits.

Process Analysis & Design:

• Perform analysis on current business processes and identify areas of improvement, bottlenecks or inefficiencies.
• Perform analysis on current business processes and identify areas which will be beneficial for automation.
• Design business processes for effective and efficient business operation and workflow streamlining.
• Document process changes and update standard operating procedures.

Business Engagement:

• Facilitate and Work with internal business units to identify areas requiring process implementation.
• Work closely with IT and other business units for the implementation of approved processes.
• Assist with rolling out of new processes.
• Participate in ongoing efforts to improve processes.

Departmental:

• Updating SharePoint with Relief Notices.
• Compiling Risk Notification Packs from input received.
• Performing Risk Notification Closures on SAP from input received.
• When required verification of PODs.
• When required verifying Site GPS Coordinates.
• When required verifying Site Addresses.
• When required capturing SAP Real Estate and SAP Function Location Site, Building and Land data.
• When required performing monthly Customer Satisfaction and Cleaning and Hygiene Surveys.
• When required updating BMW Floor and Room Data on SAP.

Experience3-5 Years minimum demonstration of work experience in process improvement or similar role.Qualification in Business Administration, Industrial Engineering field would be advantageous. Qualification
Grade 12Competencies
Financial understanding
Operational understanding
IT
Product Knowledge
Result Orientation
Business Acumen
Customer Focus
Initiative/proactivity
Relationship
Interactive reasoning
Analytical and forward thinking
Judgement
Flexibility
Teamwork and partnering
Good time management
Stress management
Confidence
Tolerance of others
Trustworthy
Punctual
Pays attention to detail