Job Description

Duties & Responsibilities:

• Diagnose, service, and repair photocopiers and printers at client premises
• Strip, clean, service, and reassemble machines in line with manufacturer specifications
• Identify and replace faulty components such as toners, drums, rollers, transfer belts, and maintenance kits
• Perform fault finding on print quality issues including lines, smudging, fading, and paper jams
• Install and commission new and refurbished copiers and multifunction printers
• Configure printers on client networks, including IP setup, scan-to-email, and scan-to-folder functions
• Provide basic user guidance on correct machine operation and preventative care
• Accurately complete job cards, service reports, and parts usage documentation
• Identify recurring faults or end-of-life equipment and report findings to management
• Maintain a professional appearance and conduct when interacting with clients
• Take care of company tools, equipment, and issued device

Advantageous (Not Required):

• Basic IT support or desktop support experience
• PC and laptop hardware or software repairs
• Exposure to networking, network cabling, or Wi-Fi setup
• Experience with CCTV or VOIP systems

Minimum Requirements:
Proven previous experience in the photocopier and printer field is compulsory, including:

• Stripping, servicing, and repairing photocopiers and printers
• Fault finding and in-field repairs
• Installation and configuration of photocopiers and multifunction printers on client networks

Knowledge of and ability to perform physical installations of hardware and software, including(advantageous, not required)

• Basic networking principles
• Network cabling and Wi-Fi networks
• VOIP and CCTV systems
• Hardware and software diagnostics on Windows-based PCs and laptops
• Installation, setup, and support of desktop computers and related peripherals
• Basic support of networking equipment
• Fluent in English and Afrikaans (spoken and written)
• Computer proficient and comfortable working in a Windows environment
• Well presented and customer-focused, as the role involves regular client interaction
• Of sober habits
• Valid drivers license and own reliable transport required
• Company transport provided during office hours
• Preferably residing in the Northern Suburbs of Cape

Skills Required