PURPOSE OF THE JOB:
The Junior Operations Manager (J.O.M) will report to the Regional Manager. The primary responsibility of the J.O.M is to co-ordinate and manage the operation of all aspects of the existing business Portfolio of Cleaning Contracts and any subsequent or future contract in the regional area.
KEY RESPONSIBILITIES:
Enforce the Companys Disciplinary Code of Conduct
To control the financial and resource management of the contracts allocated to you
To manage quality standards and to control contract costs
To ensure the work is compliant with professional standards, within devolved budgets and meets Service Level Agreements (SLAs)
To lead change and assist in the delivery of excellence in customer service and professional Facilities Management delivery, instilling a culture of continuous improvement
To build a reputation for best-in-class Facilities Management for customer service within all the sites allocated to you
Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLAs
Strong people skills and knowledge or Industrial relations.
Strong client relationships and strong communication skills.
Leadership skills
Attention to detail
Sense of urgency
Problem solving experience
Be flexible and adaptable
Able to work independently and under pressure.
Drivers License Code 08 and reliable transport
3 years of managerial experience
Computer Proficiency
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