Job Description

About the Role

Host Agents is seeking a proactive and detail-oriented

Junior Operations Coordinator

to support the smooth day-to-day operations of our short-term rental property portfolio.

This role is ideal for someone who thrives in a fast-paced environment, has strong organisational skills, and enjoys coordinating multiple operational tasks to maintain high property and guest service standards.

Key Responsibilities

Coordinate and manage reported property issues, including damages and breakages, by liaising with property hosts, managers, contractors, and suppliers. Monitor and respond to guest-reported issues and reservation escalations during stays, ensuring timely resolutions in collaboration with property managers. Manage linen requirements for last-minute bookings, track linen stock levels, and ensure timely replenishment. Oversee breakage deposit reviews, verifying damages and facilitating refunds or deductions where applicable. Conduct weekly reconciliation of maintenance callouts, purchases, and tasks completed by property managers. Upload and process contractor and supplier invoices according to payment schedules. Reconcile maintenance company card transactions, ensuring all receipts and job cards are accurately recorded. Handle procurement of office supplies, property essentials, welcome packs, and replacement items as needed. Assist with the management of body corporate documentation and operational records.

Requirements

Strong administrative, organisational, and coordination skills. Excellent written and verbal communication skills. Ability to manage multiple tasks simultaneously and meet deadlines. High attention to detail and accuracy in reconciliations and reporting. Comfortable working with spreadsheets, shared systems, and operational tools. Ability to work effectively under pressure in a dynamic environment. Reliable, proactive, and solution-focused.

Qualifications

Previous experience in property management, operations coordination, maintenance administration, or short-term rental environments is advantageous. Experience working with contractors, suppliers, or body corporate processes will be beneficial.

How to Apply

If you're ready to take ownership of a thriving portfolio and deliver exceptional results, apply by sending your CV to careers@hostagents.com with "

Junior

Operations Coordinator

" in the subject line.

Job Types: Full-time, Permanent

Work Location: In person