Job Description

Hotel in Franschhoek known for sophisticated escapes and unique guest experiences is looking for a Junior Night Auditor. This ever-expanding luxury hospitality portfolio offers dynamic career opportunities to positive, vibrant and energetic individuals.

Responsibilities:

• Oversees, coordinates and directs the service, operations, logistics and activities of the Front Office and other operational departments during their allocated night shift
• Responds to the requests that are presented by guests during the night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effort between the different teams
• Ensures that the Night Audit and reporting is accurately completed and all departments are balanced and that department xe2x80x9croll-overxe2x80x9d procedures are correctly run.
• Ensuring that all guestsxe2x80x99 special requests, requirements are met by all departments and communicated clearly.
• Upselling of other group facilities and services including our affiliates.
• Adhere to and maintain Health and Safety standards

Requirements:

• Degree or diploma in Hospitality.
• Valid driverxe2x80x99s license
• Ability to work shifts and be flexible in other departments
• Exceptional attention to detail
• Ability to anticipate guests needs and exceed guestsxe2x80x99 expectations
• Enthusiastic and passionate about guests, their needs and preferences
• Preference will be given to candidates from Franschhoek and neighbouring areas

Experience and skills:

• Experience in a 5 star luxury hotel environment
• Excellent knowledge of Franschhoek area and surrounds
• Excellent interpersonal skills to be able to interact with all guests
• Excellent communication skills in English, both written and verbal
• Proven track record in hospitality management, especially dealing with guests
• Ability to be always courteous, calm under pressure and putting guests first
• Computer literate in Microsoft office and Protel.