Job Description

Junior IT Technician

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.



To provides first & Second level IT technical support to end-users, assists in maintaining IT systems and infrastructure, and ensures smooth day-to-day operations of hardware and software within the organization..

DHL

Global Forwarding

has an opening for a

Junior IT Technician

in Johannesburg, South Africa.

Join us in connecting people and improving lives!

In this

Junior IT position Technician

Internal Customer


? DGF UsersProvide technical support for desktops, laptops, printers, and mobile devices. Troubleshoot hardware and software issues, escalating when necessary. Install, configure, and maintain operating systems and applications. Assist with network connectivity issues (LAN/WAN/Wi-Fi). Support onboarding/offboarding processes (e.g., account setup, device provisioning). Perform routine maintenance and updates on systems. Support Agent for ticketing system by logging, tracking, and resolving incidents and requests Providing support to users and being the sole point of contact for error resolving and reporting. Document support activities and resolutions in the ticketing system. Monitoring of network systems - specifically but not limited to Cisco routers and switches Establishing good relationships with all departments and colleagues. Maintain IT Hardware Inventory and update asset registers. Assist with annual IT asset count and reconciliation. Collaborate with country senior technicians and IT Infrastructure managers on IT infrastructure projects. Collaborate with regional and global IT teams on IT Issues. Establishing good relationships with all departments and colleagues.
External Customers

Service Providers*
Engage with External Service Providers when required, For Example: Network Service Providers, Printing Providers, etc...
Process

To ensure that IT processes and company policy is adhered to. Resolve and analyse issues in day-to-day delivery and implement practices, processes and protocols for IT infrastructure and system focusing on increasing effectiveness and efficiency To ensure that IT systems are kept up to date To ensure that agreed upon asset counts are done and asset management system is updated timely To administer procurement requests timeously
Teamwork

Provide backup and support to Senior Specialist Professional IT & Systems Administration Implement IT infrastructure and systems plans and processes to ensure maximum provision of an efficient system/ network Contribute to influence a team spirit of effectiveness in the team

Now, here is what we need from you!

Good understanding of Windows OS, Microsoft 365, and networking fundamentals Good troubleshooting and problem-solving skills Customer-focused with a proactive approach to problem-solving Ability to work independently and within a team Very good Telephone etiquette A proven record of identifying problems and resolving them Presentation skills and information sharing at all levels

We offer:

Comprehensive training and development opportunities. Mentorship from experienced freight forwarding professionals and senior leaders. Opportunities for international travel and exposure within the Freight Forwarding Industry. Potential for full-time employment upon successful completion of the program.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html




Our

TOP EMPLOYER prestigious certification

attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.


We aspire to become the undisputed leader in our industry,

when people think of forwarding; we want them to think DGF

because we have:



The

largest global network

with more than ~30,000 passionate employees The most

efficient processes

and

fastest response times

The

best solutions

and

best customer service

Our Vision:

The Logistics Company for the World.

Our Mission:

Excellence. Simply Delivered.

Our Purpose:

Connecting People, improving lives.

Our Values:

Respect & Results

Our Goals:

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.