Job Description

Brief Role Summary:

The IT Support Technician is responsible for providing first-line technical support and maintenance for desktop and laptop computers, hardware, and software within the organization. This role focuses on resolving basic technical issues to ensure end-users can maintain productivity. This is a Junior Semi-Skilled position to be based at Kia Head Office, servicing the Head office, Parts Distribution Centre, Retail Head Office and IMF dealer network where required.

Key Areas of Responsibility.

Respond to helpdesk tickets, emails, and phone calls relating to IT support requests. Diagnose and resolve hardware, software, and network issues for end-users. Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Assist with setting up new user accounts, email addresses, and access permissions. Support the deployment of software updates, patches, and antivirus solutions. Document issues, solutions, and work performed in the helpdesk ticketing system. Escalate complex incidents to senior IT staff or relevant departments as required. Provide basic technical training and guidance to users on standard applications and systems. Maintain inventory records of IT equipment and assets. Adhere to IT policies, procedures, and best practices, including data security protocols.

Qualifications and experience required

Must possess a valid driver's license. Matric certificate (Grade 12) or equivalent; additional IT certifications advantageous. Basic knowledge of Windows and/or macOS operating systems. Familiarity with Microsoft Office Suite and commonly used business applications. Understanding of computer hardware components and basic networking concepts.

Prior experience in a similar IT support role is desirable but not required

Key Skills and Attributes required:

Excellent problem-solving skills and attention to detail. Strong interpersonal and communication skills, both written and verbal. Ability to work independently and as part of a team. Enthusiastic, willing to learn, and able to adapt to new technologies. Multi-tasking and time-management skills, with the ability to prioritize tasks Ability to work well under pressure * Process and technology oriented