Job Description

Who we are

Yoco was founded in 2015 and now processes over US$2 billion annually. Wexe2x80x99re the payments provider for over 200 000 self-employed, and opening commerce for all. Wexe2x80x99re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 350 team members globally, operating across international markets, all with a bias for boldness, and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together. Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone. Yoco is growing, and as we grow we have compelling challenges ahead of us. Growing means wexe2x80x99re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco. We donxe2x80x99t stop pushing, we break things to rebuild, we challenge ourselves and each other. Wexe2x80x99re constantly evolving xe2x80x94 and wexe2x80x99re doing it fast. Grow With Us.

What you will be doing

• Troubleshoot, diagnose and research solutions to resolve hardware, software and system issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration on macOS
• Ensure all issues are properly logged and in a timely manner
• Follow up with end users to ensure their IT systems are fully functional after troubleshooting
• Maintain jovial relationships with our Yoco peeps

About you

• • 1-2 years experience
  • Hands-on experience with macOS environments
  • Good understanding of computer systems, mobile devices and other technical products
  • Ability to diagnose and troubleshoot technical issues of varying difficulty
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk or FreshService)
  • Keeping Documentation up to date

The People Wexe2x80x99re Looking For

Wexe2x80x99re looking for people who want to grow. And as Yoco grows we hope they stay with us, long term Building things that make society more equal is a daunting task. And itxe2x80x99s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve xe2x80x94 and we do it fast. We know that itxe2x80x99s just the right kind of meaningful madness for our kind of visionary human. So, who are you? Youxe2x80x99re someone who resonates with our mission, but also our values, when it comes to how we work. Youxe2x80x99re a curious problem-solver with a passion for doing good. Youxe2x80x99re bright and grounded, experimental and bold. You play open cards and get stuck in. Youxe2x80x99re not afraid of change. You close the loop. At Yoco, we love to laugh, cherish each otherxe2x80x99s quirks, and be authentic. Find out more about who we are here. Please note that this is a remote-based position and we are open to applications from candidates based in South Africa, the Netherlands, Egypt, Kenya, Zimbabwe, Nigeria, United Arab Emirates and the UK. We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.