An N+ qualification will be an advantage; however, the successful candidate will be required to complete the N+ within three months of accepting the position.
Previous work experience in a similar role. (Call centre environment)
Skills Required:
Communication explaining technical issues clearly
Time Management handling tickets efficiently
Professionalism & Presentation interacting with users calmly and confidently
Work Ethic & Accountability following processes; owning tasks
Teamwork collaborating with other engineers and departments
Customer Service Orientation especially in call-centre