Job Description

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Job Overview

Application Deadline:

27 November 2025

Job Location:

Cape Town, Western Cape

Job Title:

Junior ISP Faults Scheduler

Salary Offer:

R10,000 - R12,000

Education Level:

High School / Matric

Job Level:

Junior

Minimum Experience:

1 - 3 Years

Junior ISP Faults Scheduler / Coordinator - Cape Town.

A well established Cape Town based ISP / FNO company is seeking a Junior Faults Scheduler / Coordinator (Escalations).



The position requires strong knowledge of Cape Town Western Cape region, therefore preference will be given to candidates that are already living/ born in Western Cape area.



Ideal candidate must have worked in the ISP, FNO, Telecommunications industry in a similar / same position. Start date : Immediate



The position is office based during the week. The person will be responsible for coordinating callouts between IT Field Technicians and customers to ensure appointments are attended to in an efficient manner.



The person will need to be PC literate and have strong communication skills, ensuring there are records of all appointments and that workflows are being completed according to established procedures.



Salary: R10 000 - R12 000 per month.

Duties and Responsibilities:

Coordinate callouts between field staff and customers Assignment of jobs to field staff via Solid and updating of all internal systems once appointments are confirmed Liaise with customers using Freshdesk, emails and calls Escalate tickets out of SLA Monitor and maintain that tickets are actioned within SLA Follow up on resolutions of jobs and keep customers as well as internal team updated on any delays Ensure that All FTTB, FTTE and reseller jobs are treated with urgency and excellent customer service Assist timeously, with any day-to-day tasks when requested by management. Be willing to assist with any new tasks as and when required by the company. Follow up on rescheduled jobs with the end user customer to confirm a suitable time and date Assisting in general office maintenance as required by management From time to time be prepared to undertake any reasonable requests as requested by Management

Minimum requirements in order to be considered for the role:

Must have Matric and relevant tertiary qualifications Industry experience in ISP / FNO Knowledge of Cape town-based areas Take initiative to resolve and take ownership of any query or issue. Good communication and written skills Analytical skills, Problem - solving abilities & ability to work under pressure * Extensive experience with office software, including MS Word, Excel, and Outlook Express