Job Description

Are you ready to kickstart your career in IT infrastructure? We're looking for a Junior Infrastructure Engineer to join our Cape Town-based team! This is an exciting opportunity to get hands-on experience in maintaining and supporting the core IT infrastructure of a dynamic, fast-paced organization.
Skills and Experience
What you'll do:
Organizational

• Network support
• Electronic Point of Sales Device (EPOS) Support
• FRS application support (Inhouse application Support)
• Desktop and user support
• Peripheral hardware and Printers
• IT Infrastructure Support

Functional

• Availability and capacity of IT equipment and systems
• Availability and capacity of networks
• Availability and capacity of user workstations and laptops
• Availability and capacity of infrastructure
• Availability and capacity of All EPOS equipment
• Availability and capacity of IT equipment and systems in warehouses
• Managing warehouse issues/concerns and liaising with operations team
• Testing the EPOS (TourPos) Application (UAT/QA/LIVE)
• Setting and updating the live EPOS (TourPos) devices
• Setting and updating crew training devices
• Working closely with PayBay (Our Payment Company)
• Troubleshooting/Investigation systems and EPOS (TourPos) Issues
• Carrying out repair work on EPOS (TourPos) devices

IT Operations

• Maintain relationship with our payment provider PayBay for software releases
• Maintain relationship with our payment provider PayBay for repairs and maintain procedures
• Maintain internal relationships with warehouse and operations teams especially during software releases
• Ownership and accountability of EPOS (TourPOS) reliability, and to put processes in place as necessary to maintain this.
• Proactive checking and servicing of EPOS (TourPOS) devices using an agreed and

maintained checklist * Manage daily availability of the on-board EPOS system and peripherals including
training equipment * Provide technical and user support on EPOS, in-house application support and user workstations

• Perform daily checks of systems as instructed by manager
• Manage assigned support tickets by updating and closing tickets as required
• Ensure maintenance program for the EPOS systems, applications and constituent components are adhered to
• Ensure replacement of components before life end or if damaged or otherwise rendered inoperable
• Assist with training of operations staff processing EPOS and application support
• Assist with testing of all software and hardware systems before deployment in a live environment
• Assist with user acceptance testing (UAT) of a in house application and EPOS prior to roll outs of new software versions
• Provide regular reports as instructed by manager
• Undertake any other related duties as required by the line manager

Your expertise:

• 5 Year reference check for Access to our warehouses
• Good interpersonal skills and Fluent in the English language
• Very good communication skills, verbal and writing
• Self-starter with initiative and enthusiasm to reach a common goal
• Knowledge of Microsoft desktop products including Office, Office 365, particularly Outlook, - SharePoint, OneDrive and Teams
• Strong Microsoft Windows operating systems experience (Windows 10 and 11)
• Knowledge of troubleshooting hardware and software issues
• Experience working with and setting up laptops, desktops and printers
• Understanding of IT security principles and troubleshooting methodologies.
• Must be able to travel international and regional
• Ability and Willingness to travel with Endorsement free travel documents
• Tax clearance

Other
Qualifications required:

• Relevant IT certification or diploma (advantageous)
• ITIL Certification (advantageous)
• Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure fundamentals) or A+, N+ qualification

Personal attributes:

• Analytical & methodical - logical thinker
• Able to work with attention to detail
• Problem solver & innovative in a structured manner
• Objectiveness and factual reasoning
• Strong administrator and organizational abilities
• Emotionally mature, able to react to the unexpected
• Well-developed inter-personal skills and customer-oriented approach
• Ethical and honest
• Ability to cope with and handle variable workload which can be heavy at times

Other information applicable to the opportunity:

• Permanent Position
• Location: Cape Town - Working Office / Remote Support to UK and Africa Warehouses and Sites