Job Description

Customer Service and Satisfaction:

Key Responsibilities

As a Junior Front of House Restaurant Manager, you will play a crucial role in ensuring the smooth and efficient operation of our restaurant. You will be responsible for overseeing the front-of-house staff, ensuring excellent customer service, and maintaining a clean and welcoming environment. This is a fantastic opportunity to develop your leadership skills and gain valuable experience in the restaurant industry.

Your primary responsibilities will include, but are not limited to:

Customer Service and Satisfaction

:

Greeting and welcoming guests, ensuring a positive first impression. Addressing customer inquiries, complaints, and special requests promptly and professionally. Monitoring guest satisfaction and proactively seeking feedback to improve service. Training and coaching front-of-house staff on customer service best practices.

Ensuring all guests receive a high level of service and leave satisfied with their dining experience.

Restaurant Cleanliness and Tidiness:

Maintaining a clean, organized, and aesthetically pleasing dining room. Overseeing the cleanliness of tables, floors, restrooms, and other public areas. Ensuring proper table settings and presentation. Coordinating with the kitchen and back-of-house staff to maintain a clean and efficient workflow. Implementing and enforcing cleaning and sanitation protocols.

Maintaining the restaurant's cleanliness and tidiness to create a welcoming and enjoyable atmosphere for guests.

Staff Management and Service Excellence:

Supervising and motivating front-of-house staff, including servers, hosts, and bussers. Providing ongoing training and development to enhance service quality. Monitoring staff performance and providing constructive feedback. Creating a positive and supportive work environment.

Encouraging and motivating waiters to deliver the best possible service, ensuring they are attentive, efficient, and knowledgeable about the menu.

Job Type: Full-time

Experience:

Restaurant: 1 year (Required)
Language:

English (Required)
Work Location: In person