Job Description

JOB DESCRIPTION:

Successful candidate will be responsible to manage the process and resources that ensures accurate client/customer billing, debt collection, analysis of trends and reporting to senior management.

SPECIFIC ROLE RESPONSIBILITIES:

Ensure accuracy and completeness of monthly customers' billing files Ensure telesales upfront cash sales are collected timely Ensure that all debit orders on the monthly book are generated and submitted to the bank for collections within the cut-off times Manage the re-debit process to ensure that all defaulting customers are re-debited Manage the process of cancellations from a debtors ageing perspective to ensure individual debtor accounts are accurate Actively collaborate with other departments to resolve customer queries timely Review of month end journal calculations to ensure accuracy and completeness Review of monthly debtors ageing Preparing and presenting monthly reporting to management and other stakeholders on collection rates, cancellation rates and book sizes and ensuring that data presented is accurate and complete and received according to finance deadlines Work closely with agents responsible for arears collections and arrangements to ensure that they follow up on all customers with unsuccessful payment collection Manage financial activities in line with approved policies, processes and procedures Implement and manage end-to-end processes Resolve problems with the necessary discretion and guidelines Plan, manage and monitor processes to ensure customer service excellence Deliver services that creates a culture, which aims to exceed customers' expectations in all aspects of the business Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment Monitor and positively influence and manage change and offer operational support where required Explore new methods and best practices of work within the parameters defined in the current business practices Improvement and automation of current processes Ad hoc duties as and when required

QUALIFICATION AND EXPERIENCE:

B.Com (Honours) or equivalent qualification 3 - 5 years' experience in a similar environment Great Plains experience will be an added advantage

SKILLS AND PERSONAL ATTRIBUTES:

Ability to work within a high volume / high-pressure environment Excellent Excel skills Strong interpersonal and communication skills for interacting with customers, team members and senior management Strong analytical and problem-solving skills Good planning and organisational skills to balance and prioritise work Attention to detail and accuracy Deadline driven and strong sense of urgency Must be able to multi-task and adapt to change The ability to ensure high standards of quality and service delivery to meet and exceed client expectations Own and live up to the company values Create and engaging, enabling and productive work climate aligned to the employee value proposition Clearly articulate the goal and purpose to ensure alignment of team members towards the desired objective Ability to inspire, motivate and direct individuals to take ownership of-, and achieve desired outputs. Proactive and takes accountability for responsibilities Ethical and honest Resilient and diligent * Own and live up to company values