Job Description

EDUCATION,SKILLS,EXPERIENCE:

• Grade 12
• Finance (Basic - Intermediate understanding) 2+ years.
• Possess a FM qualification or equivalent - (NQF level 4-6 Level)
• 3+ years of work experience with a focus on Facilities and Maintenance Management.

KEY PERFORMANCE AREAS:
Customer Service

• Customer complaints are communicated via email or via the Contact Centre.
• Feedback is provided timeously to the person who raised the request.
• A high level of customer satisfaction is attained in all engagements.
• Interaction with customers on all aspects of their occupancy.
• Complaints and non-compliance to Code of Conduct are noted and communicated immediately to customer services for resolution.
• Manage the Access Procedures of SP Management on tenant process, (key barrels in building in particular during shut down period)

Operations and Asset Management

• Checklists on the FM Tool Set are completed in full and on time. Maintenance issues are logged proactively and reported within SLA time frame
• Follow-ups are conducted regularly and escalated to the Facility Manager if not concluded within the repair time frame
• Maintenance staff are not left unattended when working in occupied flats (with absent tenants)
• All maintenance jobs are completed as assigned in the most efficient manner and closed off on the FM tool set.
• Monitor and confirm availability of mechanical, electrical and fire systems, logging jobs to correct any work identified, thereby informing the maintenance

team. * Ensure all preventative maintenance tasks are complete, sign off on acceptable delivery performed by maintenance team or vendors.

• Ensuring all asset registers for the allocated building, including storerooms, are current at any given time. Any shortage or over stock noted with FM.
• Ensure both hot and cold-water provision in the allocated buildings meet user requirements, proactive resolution on issues noted.
• Participate and deliver the process deliverables for the Vacate and Intake seasons for students.
• Ensure all reporting on Vacate and Intake are completed on the day of occurrence, noting excessive wear and abuse to the FM/SFM on the same

day. Health and Safety:

• Checklists are completed in full and on time on the FM Tool Set.
• Fire, Health and Safety issues are reported, captured and tracked to resolution as per SP FM Tool Set.
• Follow-ups are completed daily, and issues escalated to the Facility Manager / HSE Manager with no surprises and meeting of committed delivery timeframe.

Soft Service Delivery

• Building Soft services are provided as per Soft Services Service Level Agreement.
• Substandard service delivery is resolved with the service provider and documented for review with the Facility Manager .
• Customers are engaged and updated on queries logged.

Utilities

• Track and report on excessive consumption of main water and electrical meters daily
• Ensure operation of timers controlling utilities reporting any problems for same day resolution
• Track and ensure all commercial tenants consumption is not excessive and advise out of normal usage to FM
• Ensure all building internal and external lighting is fully operational

Security Oversight

• FDOs are present and at designated points.
• Logbooks are complete and risks advised to FDO and Facility Manager.
• Security incidents are reported, and resolution obtained with FDO

Management and Contact Centre. * Confirm operation and availability of the security systems.

• No unauthorised access is granted.
• All keys and other access tools are accounted for per SP Processes
• Investigations are resolved and feedback is provided to relevant stakeholders

Reporting

• Communicate building issues to population as and when required.
• Daily, Weekly and Monthly reports are completed in full and on time with any issues noted raised to the attention of the FM/SFM/MM/TM as required.
• Vendor compliance to HSE and sub-standard service delivery are logged with the FM/SFM/TM team leads via the FM Tool Set to limit long term delivery challenges
• Ensure the Facility Team Management are aware of reoccurring problems and parts usage to assets under care.

Skills Required