Job Description

Key Responsibilities:

Take part in PITCHES in various ways. Assist in maximizing client's sales through formulating distinctive service experience roadmaps to be implemented in their dealers, customers' experience with the brand - across all touch points: Online Store, Dealers, Activations etc. workshops & showrooms including their Customer Service department. Assist in developing strategies that elevate customers' experience with the client's brand - across all touch points: Online Store, Dealers, Activations etc. Be the point of contact with client by continuously advising on strategies and any digital transformation tools/ideas that will improve the brand and CX Support building comms frameworks and channel plans [where necessary], to bring great ideas to fruition i.e. deliver marketing communication strategies that will have cut-through. Create the formulation of [digitized] customer journey mapping projects while coordinating team members i.e. data, social and brand strategists. Coordinate ecosystems that get all the pieces to work together logically [transform the complex into the simple to use] Coordinate CX across all internal and external departments Technology affinity such as AI, AR, is essential in improving client's CX approaches Deliver on the integration of physical and digital experiences aiming to increase personalization, innovation, customer engagement. Support in leading physical & digital research projects such as A/B or Multivariate testing, data analytics and immersions etc. Write/deliver briefs that are precise, provocative and built to deliver on ROI - in a measurable way Deliver presentations that inspire all teams and client, especially the implementation side of the work I.e. creatives, production, media etc. Champion even the smallest of briefs, while enabling each team member to play a meaningful role - understand the role they play in delivering the overall brand experience

Role Requirements

The successful candidate must have above 3 years' experience working in a similar role. A Bachelor Degree in Communication, Marketing or related field.

Values ideal for this role

Ability to create greatness An individual who possesses a healthy paranoia A person who foster to doing the right thing * Someone who seek out different