Job Description

Job Title: Junior Desktop Support Technician

Company: TSU Group Holdings

Location: Strand, Western Cape

Position Type: Full-time

Overview:

TSU Group Holdings is seeking a dedicated and experienced Junior Desktop Support Technician to join our dynamic team. The ideal candidate will have a minimum of three years of experience working on a helpdesk and a proven track record in providing exceptional technical support. This position offers an exciting opportunity to contribute to the maintenance and enhancement of our IT infrastructure while gaining valuable experience within a thriving organization.

Responsibilities:

Provide first-line technical support to end-users via phone, email, or in-person, resolving hardware, software, and network issues efficiently and effectively.

Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

Troubleshoot and resolve software applications, operating systems, and peripheral device issues.

Assist with user account management, including creating, modifying, and deactivating accounts as needed.

Collaborate with senior IT staff to escalate complex technical issues and follow up until resolution.

Perform routine maintenance tasks such as software updates, system backups, and endpoint management.

Document support activities, procedures, and resolutions for future reference.

Participate in IT projects and initiatives, providing technical assistance and support as required.

Stay informed about emerging technologies and industry best practices to enhance technical skills and knowledge.

Requirements:

Minimum of three years of experience working on a helpdesk or in a desktop support role.

Proven track record in providing technical support and troubleshooting IT issues.

Solid understanding of Windows operating systems (Windows 10/11), Microsoft Office Suite, and common desktop applications.

Experience with desktop hardware setup, configuration, and troubleshooting.

Familiarity with basic networking concepts and protocols.

Strong communication and interpersonal skills with the ability to effectively communicate technical information to non-technical users.

Excellent problem-solving abilities and attention to detail.

Ability to work independently and as part of a team in a fast-paced environment.

IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

ITSM Experience preferably N-Able as well as Office 365 Admin

Own Vehicle with Valid Driver's License.

Benefits:

Competitive salary commensurate with experience.

Opportunities for career growth and professional development within a leading organization in the industry.

Collaborative and supportive work environment with a focus on teamwork and innovation.

Notice:

Please note that by applying for this position, you agree to a criminal check, credit check and a polygraph.