Job Description

The Jr. Consultant - Client Service is responsible for delivering exceptional client support and engagement for South Africa's official TV audience measurement currency. This role assists with client onboarding, training, incident resolution, and governance communication, ensuring compliance with BRC standards and POPIA regulations.

Key Responsibilities

1) Client Onboarding: Support new clients with setup, training, and access to tools.



2) Client Support: Respond to client queries promptly; troubleshoot issues and escalate when necessary.



3) Training & Education: Deliver training sessions on audience measurement tools and data interpretation.



4) Incident Management: Assist in resolving data anomalies and operational incidents; communicate updates clearly.



5) Governance Communication: Prepare and share release notes, methodology updates, and governance materials.



6) Documentation: Maintain accurate records of client interactions and support activities.

Qualifications & Experience

2-4 years in client service, account management, or media industry roles. Strong communication and presentation skills; familiarity with South African TV ecosystem and BRC governance. Basic understanding of data platforms and analytics tools; knowledge of POPIA compliance.

Key Competencies

Client-centric mindset; communication excellence; problem-solving; adaptability; teamwork.

Success Metrics

Client satisfaction scores (CSAT/NPS); timely resolution of client queries; training completion rates; compliance with governance standards.

What We Offer

Opportunity to work with leading broadcasters, agencies, and advertisers; training and development in audience measurement and client engagement best practices.

Additional Information

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NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including resume screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights--delivered with advanced analytics through state-of-the-art platforms--NIQ delivers the Full View(TM). NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.


For more information, visit NIQ.com


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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion