Job Description

NDA, a leading Debt Review company in Cape Town is seeking a meticulous Junior Clearance Admin Consultant to join the Customer Service Escalations Team. The Primary function of the is to attend to all clearances at the exist stage of Debt Review. This include the drafting of the clearances, issuance of the clearances to clients, creditors, credit bureaus and updating of DHS accordingly. Moreover, this includes but not limited to assisting clients with disputes where necessary.

Performance Requirements:

Must attend to call secondary functions in a timeous manner Must strictly adhere to departmental SLAs Suspensions Clearance certificate Maintain high customer satisfaction through personalized interactions. Document interactions accurately on all systems. Provide accurate and reliable solutions to customer and creditor issues.

Key Responsibilities

Clearance Certificates:

Issuance of Clearance Certificates/ Form19 to clients who has provided all paid up letters Updated on DHS accordingly Informing client, creditors and credit bureaus of the clients clearance certificate Assisting clients with disputes where necessary Assisting with client/ credit provider queries and requests via email/ ticket/ walk in clients in connection to clearance certificates / end balances Ensuring certificate are signed off by respective commissioner of oaths and DC Filling clearance certificates Attending to all clearance tickets on Freshdesk daily
Suspensions:

Clearance suspensions and reallocating funds

Competencies:

Analytical problem solving Must be able to always remain calm and display professionalism. Have planning and organisational skills. Good communication, presentation and professional writing skills. Must be able to maintain independence and retain confidential information. Be able to provide high quality of work while under pressure. Must have conceptual thinking.

Qualification:

Matric Certificate on NQF 4 equivalent.

Job Types: Full-time, Permanent

Education:

High School (matric) (Required)
Experience:

Debt Review Clearance: 1 year (Required)
Work Location: In person