Job Description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Document and evaluate existing business processes to improve quality and reduce errors. Design and implement new business processes to optimise business results. Assist with and completing ad hoc, daily, weekly, monthly business or client dashboards and reporting. Maintainng standard operating procedure and Invoice processing support.

Requirements

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Required Qualifications

Matric or equivalent (Essesntial)
B-Degree in IT or related qualification (Advantageous)
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Knowledge

Business acumen
Process modelling, analysis and simulation tools.
TQM / Lean / Six Sigma (Advantageous)
Any experience of Sybase, Data Structures, PL/SQL, and Business Processes and Procedures would also be highly beneficial
SQL proficiency
Visio proficiency
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Experience

1-2 years' experience in IT (essential)
1-2 years' experience in the Medical aid Industry
1-2 years' experience in process management or continuous improvement, with focus on operational processes, quality, or improvements (essential)
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Skills

Proficiency on applications utilized within the Correspondence Management environment
Advanced computer literacy in MS Office
Ability to work in a pressurized environment
A high focus on customer satisfaction
Attention to detail and quality
Ability to function effectively within a team
Excellent interpersonal, listening and communication skills
Transfer of knowledge
Ability to work independently
High energy levels
Ability to communicate recommendations in a constructive manner
Strong people management skills
Ability to think critically
Team player

Duties & Responsibilities

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Internal Process

Defines, plans and justifies (in business terms) projects to develop and implement components of new or changed processes and works with customers and users at all levels in the organisation to identify business benefits.
Analyses business processes, identifies alternative solutions, assesses feasibility and recommends new approaches.
Analyses the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration.
Use standard tools to record project data and progress.
Occasionally perform high-level investigation of reported issues and ensure they are handled and responded to.
Produce good quality design and requirements documentation.
Oversee the collation and production of the Scheme reports in accordance with the Scheme's SLA requirements.
Ensure that the Scheme reports are accurate, produced on time and in accordance with the layout as required by the Scheme
Produce accurate and quality Operations meeting agendas and minutes before and after monthly or quarterly Operations meetings.
Analysing and present the standard operational report pack for specified funds on a monthly basis (on a quarterly basis for agreed funds).
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Client

Provide authoritative, expertise and advice to clients and stakeholders.
Build and maintain relationships with clients and internal and external stakeholders.
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
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People

Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Works with colleagues and customers/users to investigate and model business functions, reports, processes, and information flows and data structures, using methodical and consistent techniques.
Work with relevant internal stakeholders to carry out gap and impact analyses to establish the viability of the existing system, functionality in the context of new requirements, recommend solutions to the business and present alternatives where necessary.
Positively influence and participate in change initiatives.
Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Take ownership for driving career development.
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Finance

Contribute to the financial planning process within area.
Identify opportunities to enhance cost effectiveness and increase operational efficiency.
Manage financial and other company resources under your control with due respect.

Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

Examining Information
Documenting Facts
Interpreting Data
Providing Insights
Generating Ideas
Articulating Information
Upholding Standards
* Producing Output