Job Description

What You Will Work On

Act as the safeguard for all journey management tasks, ensuring all operational steps are completed before deployment Verify that journey management action points comply with process guidelines, internal standards, and safety protocols Check and track vendor compliance, including driver's licenses, vehicle papers, insurance, and medical emergency details Maintain and audit compliance documentation, databases, and records to ensure readiness for internal or external audits Support risk management by identifying gaps in task preparation and escalating where necessary Conduct QAQC checks on operational processes to confirm adherence to ISO and company standards Assist controllers and operations staff with compliance-related queries and task verification Provide feedback to improve quality control procedures and journey management processes Contribute to training, audits, and incident investigations by providing compliance oversight Support continuous improvement of JM tools, templates, and compliance workflows

Who You Will Work With

Africa JM Manager, Senior Analyst and Ops QAQC and JM intern roles in the Cape Town Ops Centre Controllers and operations staff in the Cape Town Ops Centre External vendors, drivers, and service providers to confirm compliance Finance and administration teams for QAQC reporting Senior management and key stakeholders in Journey Management delivery

What You Will Bring

3-5 years' experience in compliance, quality assurance, health & safety, or auditing (JM/logistics/security operations experience desirable) Strong organisational and multitasking skills with excellent attention to detail Ability to review, track, and verify large volumes of compliance documentation Excellent communication skills, highly personable, and the ability to collaborate across teams and vendors Confidence to act as the final checkpoint before tasks are released from the Ops Centre Understanding of ISO, health & safety, and operational compliance standards (advantageous) High integrity, accountability, and a proactive approach to risk management

Education

Diploma or Certificate in Compliance, Health & Safety, Risk Management, or a related field preferred * Auditing/ISO compliance certification is advantageous