Italian Speaking Customer Service Associate Job
Cape Town, Western Cape, South Africa
Job Description
Are you fluent in Italian and looking for an exciting job opportunity in a fast-paced environment? A leading international e-commerce company are looking for you! This team is looking for a young, dynamic Italian speaking Customer Service Associate who will join their young, vibey offices at a trendy location in Cape Town, South Africa. This team offers a lot of incentives, bonuses, and other amazing benefits. Don't miss out on this once-in-a-lifetime opportunity! Your key job responsibilities as the Italian speaking Customer Service Associate job in Cape Town, South Africa:
- Resolving phone, walk-in, mail, fax, and email customer inquiries
- Attending training sessions to grow knowledge of product and to develop customer service skills
- Identifying customer needs
- Contacting customers to give them accurate feedback on the progress of their inquiries
- Processing and logging incoming calls into CRM system
- Forwarding and escalating inquiries to relevant individuals and departments
- Providing outstanding customer service
- Must be fluent in Italian and English
- High school diploma
- Experience with CRM preferred
- Successful completion of provided training
- Proficient computer skills
- Proficient with MS Office suites
- Outstanding communication skills, both verbal and written
- Excellent phone etiquette
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Job Detail
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Job IdJD425661
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned