It & Telecoms Infrastructure Lead

Johannesburg, GP, ZA, South Africa

Job Description

Location:

South Africa (Remote/Hybrid, with occasional on-site requirements in Johannesburg)

Reports to:

Operations Manager / Senior Management

Employment Type:

Full-Time

About Aetherbloom

Aetherbloom is a British-led customer support and business outsourcing company with operations in London and Johannesburg. We help UK-based businesses scale efficiently by providing access to skilled South African talent delivering exceptional customer service, virtual admin support, and tailored operational solutions. Our mission is twofold: to provide exceptional, cost-effective business services to our clients while creating meaningful employment opportunities in South Africa.

Role Overview

The IT & Telecoms Infrastructure Lead will oversee the design, implementation, and management of Aetherbloom's technical systems, including networking, telecoms platforms, and key software applications used in a BPO environment. This role will ensure that infrastructure is reliable, secure, scalable, and compliant with both South African and UK regulations, while supporting operational excellence for remote and office-based teams.

Key Responsibilities



Telecoms & Networking



Manage the configuration, maintenance, and optimisation of VoIP systems, call routing, and contact centre platforms. Oversee network infrastructure for both remote and office-based environments, ensuring minimal downtime. Liaise with telecoms providers to ensure high call quality, resilience, and cost efficiency. Implement monitoring tools to track network performance and call quality metrics.

Software & Systems



Administer and maintain software platforms critical to operations, including CRM, ticketing systems, and communication tools. Evaluate and recommend new tools and technologies to improve efficiency and client delivery. Ensure systems are integrated for smooth data flow between platforms. Oversee user access control, licences, and system permissions.

Security & Compliance



Implement and maintain cybersecurity protocols to protect company and client data. Ensure compliance with South African POPIA and UK GDPR regulations. Monitor for vulnerabilities and conduct periodic security audits.

Support & Troubleshooting



Provide Tier 2/3 technical support to internal teams for telecoms, networking, and software issues. Maintain clear documentation of systems, processes, and troubleshooting steps. Train staff on the effective and secure use of telecoms and IT systems.

Vendor & Stakeholder Management



Manage relationships with IT and telecoms service providers. Negotiate service contracts and monitor SLA adherence. Work closely with operations and training teams to ensure technology supports business needs.

Requirements



Minimum 3-5 years' experience in IT/network administration, telecoms, or systems management, ideally within a call centre/BPO environment. Strong knowledge of VoIP systems, network infrastructure, and cloud-based communication platforms. Experience with CRM, helpdesk, and collaboration software. Knowledge of cybersecurity best practices and data protection laws. Strong problem-solving skills and ability to work under pressure.

Preferred



Certifications such as CCNA, CompTIA Network+, or equivalent. Experience managing hybrid/remote workforce systems. Familiarity with PBX administration and call centre technology.

Working Conditions



Hybrid/remote with occasional office-based work in Johannesburg. On-call availability for urgent technical issues may be required.

Why Join Aetherbloom?



Play a key role in shaping the technical backbone of a growing, socially driven business. Work with modern systems and contribute to continuous innovation. Collaborative culture with opportunities for professional growth.
Please apply for the role using the following link: https://app.dover.com/apply/Aetherbloom/4a8cd12d-057c-4935-8bca-71cb16772441

Job Type: Full-time

Pay: R748000,00 - R1300000,00 per year

Application Question(s):

Have you applied for the role using the link provided?
Work Location: In person

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Job Detail

  • Job Id
    JD1491224
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, GP, ZA, South Africa
  • Education
    Not mentioned