Responsibilities
Configure, troubleshoot, isolate and resolve all store related IT issues including desktop hardware and software, printers, scanners and other hardware essentials for restaurants
Perform troubleshooting to diagnose and resolve problems at store level ( Repair and replace parts)
Develop and maintain local networks in ways that optimizes store performance
Ensure security and privacy of networks and computer systems
Communicate directly with area managers and restaurant via phone , e-mail and remote diagnostics to identify and resolve IT related queries
Work independently to troubleshoot all support requests and follow escalation policies
Responsible for ensuring all company stipulated software and tools are correctly installed and maintained with the correct versions applied
Responsible for setting up workstations with computers and computer hardware build ups
Responsible for ensuring restaurant workstations are function properly and are well maintained.
Responsible for all IT related matters including the Installing and configuring workstations for new and renovated restaurants.
Provide appropriate information and support in connection with IT issues, such as equipment failure or breakdowns to support centre
Troubleshoot and resolve all IT related store issues including desktop hardware and software, printers, scanners and other hardware essentials for stores
Offering off- site IT support as a first line of call for restaurant either through telephonic assistance and/or travelling to restaurants to assist with the resolution of store queries( hardware, software and micros)
Maintain IT systems( Windows 7/10 as well as Microsoft Office applications) in restaurant in order to maximize store operations
Do networking in restaurants if / when required
Organize and schedule upgrades and maintenance without having an adverse effect on restaurant operations
Prepare and conduct in store training sessions (general hardware/software training) where requested by Operations
Participate in testing , documentation and implementation of assigned projects when necessary
Available for IT standby ( during weekends and public holidays)
Troubleshoot all Point of Sales related queries including food and paper and pro-actively address any challenges with operations
Conduct Point of Sales training at store level and during above store training session ( if required)
Proactively work with operations in solutions on IT systems at store level this includes reporting , checklists as well as feedback reports from Area manager meetings
Liaising with Human Resources and Training in order to effectively support at restaurant level
Ensuring that SCT slips for hardware to restaurants reach Head Office timeously
Requirements
Knowledge of IP Networking and Protocols e.g. HTTP , FTP, DNS, WINS
Understanding of network services e.g. email , internet, firewall , proxy
Above average knowledge of applications ( Office 2010/2013, Internet Explores)
Detailed knowledge of computer hardware ( Desktops, laptops and components)
2 years IT working experience
Knowledge of Windows server 2003/2008
Knowledge of Windows 7/10
Own car travel extensively
Only SA Citizens will be considered
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