Job Description

Job Summary
Our pharma client based in Port Elizabeth, is looking to employ an experienced IT Technician to their team.
Requirements:

• Degree/Diploma in Information Technology.
• 2-3 years of IT support experience, ideally in pharmaceutical, FMCG environments or production.
• Proficiency in Windows Server (2008-2019), Windows 1011, Microsoft Office 365, VPN's, Polycom systems.
• Good understanding of Manufacturing IT Systems.
• Experience in VMWare, Azure, and Veeam.

Responsibilities:

• Provide onsite technical support to employees through the ServiceNow Helpdesk
• Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
• Primary support focus on the Manufacturing IT Systems
• Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS
• Provide advanced support for multiple enterprise applications including e-mail (Outlook), calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications, SCCM, Intune and MS autopilot
• Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)
• Troubleshoot and support video conference equipment, including events held onsite
• Remotely troubleshoot local and networked printers, including multi-functional copiers
• Identify and implement innovative solutions to resolve customer issues
• Ensure resolutions are consistent with company standards and policies
• Liaise between local suppliers/Suppliers and our internal team when troubleshooting as necessary
• Operation of the enterprise network and server room
• Active Directory
• Backup and restore procedures.( Veeam)

Customer and Technical Support:

• Offer timely resolutions for IT-related issues via phone, email, or in-person support.
• Document troubleshooting procedures and create user-friendly guides.
• Maintain hardware inventories and support the roll-out of new applications.
• Provide periodic feedback and follow-ups with users to ensure satisfaction.
• Support Global IT Helpdesk (Levels 2 and 3)

Project Coordination and Administration:

• Coordinate IT projects within set budgets and timelines, in consultation with the IT Manager.
• Document IT SOPs, WI, software licenses, and procedural updates.
• Ensure compliance with company standards and operational requirements.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.
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