Job Description

Job Summary Key Responsibilities:

• Provide first- and second-line technical support to employees (hardware, software, network, and systems)
• Troubleshoot issues related to laptops/desktops, printers, mobile devices, and peripherals
• Assist with user account setup, password resets, and access management (Active Directory / Azure AD)
• Support the installation, configuration, and maintenance of operating systems and business applications
• Maintain and monitor network connectivity, Wi-Fi performance, and basic server health
• Log, track, and resolve support tickets within SLA timelines
• Assist with IT onboarding/offboarding processes
• Support routine maintenance tasks such as patching, backups, and security updates
• Help with inventory management of IT assets and equipment

Job Experience and Key Requirements:

• 1-3 years of IT support or helpdesk experience
• Strong troubleshooting skills across Windows (and/or macOS/Linux) environments
• Knowledge of Active Directory, Azure AD, Office 365
• Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)
• Experience with ticketing systems (Jira, Freshdesk, ServiceNow, etc.)
• Familiarity with antivirus, security tools, and endpoint management
• Excellent communication and customer service skills
• Ability to work independently and within a team
• IT certifications (A+, N+, MCSA, Azure Fundamentals) are a plus
• Collaborate with the IT team to improve processes and enhance system reliability

For more exciting IT vacancies, visit:
We also specialise in recruiting for:

• Software Developers (Back-End, Front-End, Full Stack)
• Mobile Developers
• Business & Systems Analysts
• Data Scientists & Data Analysts
• Big Data Professionals
• Cloud Experts
• Cybersecurity Specialists

If you have not received feedback within two weeks, please consider your application unsuccessful. Your profile will remain in our database for future opportunities.
For more information, contact:
Rethabile Moloi
Recruitment Researcher
Network Finance
Recruiter

Skills Required