It Technician

Johannesburg, Gauteng, South Africa

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Key Responsibilities:

Provide first- and second-line technical support to employees (hardware, software, network, and systems)
Troubleshoot issues related to laptops/desktops, printers, mobile devices, and peripherals
Assist with user account setup, password resets, and access management (Active Directory / Azure AD)
Support the installation, configuration, and maintenance of operating systems and business applications
Maintain and monitor network connectivity, Wi-Fi performance, and basic server health
Log, track, and resolve support tickets within SLA timelines
Assist with IT onboarding/offboarding processes
Support routine maintenance tasks such as patching, backups, and security updates
Help with inventory management of IT assets and equipment

Job Experience and Key Requirements:

13 years of IT support or helpdesk experience
Strong troubleshooting skills across Windows (and/or Mac OS/Linux) environments
Knowledge of Active Directory, Azure AD, and Office 365
Basic understanding of networking (TCP/IP, DNS, DHCP, and Wi-Fi)
Experience with ticketing systems (Jira, Freshdesk, ServiceNow, etc.)
Familiarity with antivirus, security tools, and endpoint management
Excellent communication and customer service skills
Ability to work independently and within a team
IT Certifications (A+, N+, MCSA, and Azure Fundamentals) are a plus
Collaborate with the IT team to improve processes and enhance system reliability

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