Job Description

COMPETENCIES REQUIRED TO PERFORM OUTPUTS AND ROLES ASSOCIATED WITH THESE OUTPUTS:
Matric + Relevant experience
Relevant courses in IT support and maintenance
(A+ & N+ as a minimum)
1-2 Years relevant experience working as a Level 1 desktop technician with good understanding of 0365 and active directory as well as strong troubleshooting skills
Results oriented Commitment - Continuous Learning Honesty - Integrity - Ethical behaviour
Strategic thinking (proactive / ability to use initiative / innovation)
Goal oriented - Analytical ability and skills - Good people and telephone skills
Team player with strong leadership characteristics
Ability to perform consistently under pressure within required deadlines
Ability to function independently - Conflict resolution - Proactive
Excellent interpersonal and communication skills with the ability to interact effectively with all levels of employees and maintain confidentiality
Assertiveness - Accuracy and Quality driven Attention to detail
Ability to adapt to change and implement and manage change within the department
Ability to optimize levels of productivity through effective time management
IT Support and Maintenance:
General IT Support provide timeous and accurate support to all users:
Provide timeous and accurate IT support to all users
Respond to errors and queries by directly addressing issues / notifying management
Logging of queries
Ensuring backups are accurately completed daily
Ensuring storage of backups is correct and secure
Ensuring reliable and consistent connectivity, monitoring uptime and usage
General equipment and network maintenance:
Monitor and maintain computer systems and networks for failure and errors
Diagnosing and solving hardware / software faults
Diagnosing and solving technical and application problems
Maintenance of server and testing system resources and utilization
Replacing parts as required
Conducting safety checks on computer equipment
Configuration and troubleshooting of Mimecast and 0365
General maintenance of user machinery and data
Software upgrades on User devices
Server room maintenance and cleanups
Assistance in the Implementation and Application of any new systems / application:
Install and configure computer hardware operating systems and applications
Support the roll out of any / all new applications
Setting up new users machinery, accounts and profiles
Testing and evaluating new technology
Managing own area of control:
At all times:
Ensure electronic and manual filing system is in place and maintained
Timely responses to email and telephonic messages.
Ensure that an accurate record is kept of all new matters received in the dept.
Maintaining professional behavior and work ethic
Display personal accountability for own actions, quality of work and personal development
Ensure that all deadlines are met, and that Standard Operating Procedures are adhered to
Ensure all turnaround times and target dates are adhered to
Ensure required response times to emails and telephonic messages are adhered to
Be punctual, keeping to prescribed hours/ timekeeping
Always Exhibit the core values of the business (Professionalism, Integrity, Perseverance, Positive Attitude)
Pursuing personal development of skills and knowledge necessary for the effective performance of the role
Team player and adhere to the backup arrangement as required by department to ensure cohesion
Perform ad hoc duties as allocated from time to time
Stock control ensure that stock of all basic requirements for staff is always kept available (Keyboards, Mice, Screens, Laptops)
Liaising with 3rd party suppliers for L1 issues (Mimecast/O365)
Keeping in touch with current security trends and applying measures to combat risk