Job Description

On the hunt for an IT Technician in DBN!
Looking for a hands-on role where your technical skills actually move the needle? This IT Technician opportunity based in Durban is ideal for someone who thrives in a high-uptime, fast-paced environment.
If you're the kind of person who can diagnose a fault quicker than most can find the power button - and you're as comfortable in front of users as you are under desks or inside server rooms - this one's for you.
Reach out to:
Duties:

• Provide first-line technical support across hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Troubleshoot Windows OS, Office 365, network connectivity, and hardware failures.
• Manage user account administration in Active Directory and email systems.
• Ensure all systems comply with internal IT policies and security protocols.
• Conduct regular maintenance and updates on systems, software, and infrastructure.
• Assist with procurement and inventory management of IT equipment.
• Provide support for AV equipment, meeting rooms, and remote conferencing tools.
• Document issues, resolutions, and maintain accurate asset records.

Job Experience & Skills Required:
Qualifications:

• Matric (Grade 12)
• A+, N+ certifications (or equivalent).
• Microsoft certifications (MCP/MCSA) advantageous.
• Diploma or relevant tertiary qualification in IT will be beneficial.

Experience:

• 2 - 4 years of IT support experience in a helpdesk or technical support environment.
• Experience supporting Windows 10/11, Office 365, and Active Directory.
• Familiarity with basic networking (TCP/IP, DNS, DHCP) and routing principles.
• Experience with remote support tools and ticketing systems.

Skills & Competencies:

• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication abilities.
• Ability to prioritise tasks and handle pressure in a fast-moving environment.
• High attention to detail and ability to follow through on technical issues.
• Customer-centric mindset with a strong sense of urgency.
• Reliable, self-driven, and adaptable to different work environments and technologies.

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information please contact:
Joshua Koedyk