Job Description

Job Advert Summary

We are looking for a skilled IT Support Technician with 2-3 years of desktop support experience to provide first- and second-line support, manage hardware/software setups, and ensure smooth operation of end-user systems and IT infrastructure. The ideal candidate will have an IT-related qualification, strong troubleshooting skills, and be comfortable working in a dynamic, hands-on environment with occasional after-hours support.

Minimum Requirements

Minimum Matric or NQF equivalent (NQF Level 4)

Diploma/Certificate in IT or related field A+ or N+ certification or Microsoft certified IT professional certification as added advantage Minimum 2-3 years' desktop support experience

Duties and Responsibilities

Primary tasks:

Provide first- and second-line end-user support for hardware and software issues. Install and configure new end-user computers and associated peripherals. Configure, maintain, and update mobile devices and laptops. Log, allocate, attend to, and follow up on IT service requests using the IT Service Desk system. Comply with IT policies and standard operating procedures. Liaise with contractors and external suppliers regarding IT procurement. Receive procured IT equipment and update the IT Asset Register. Maintain printers and multi-purpose copiers to ensure optimal usability. Perform network and end-user PC troubleshooting to ensure workstations operate optimally. Set up and configure Dictaphones, Dragon, and transcription equipment/software. Handle audio-visual setups in boardrooms for meetings. Conduct routine checks of boardroom IT equipment, including fax tests, and complete daily checklists. Automate processes, including creating software packages for mass deployment or project rollout. Provide rotational after-hours support as required.

Additional Responsibilities:


Shadow IT contractors/vendors as needed. Fill the building generator with fuel when required. Maintain minimum stock levels and proper inventory management. Document old IT equipment prior to removal or storage in the basement. Print and grant permissions for user access tags. Check fire escape doors for compromise. Ensure air conditioning units in UPS rooms and patch rooms are operational. Ensure surveillance cameras are functional. * Conduct load tests on UPS systems in boardrooms and patch rooms.