Job Description

1.JOB SUMMARY

We are looking for technically skilled candidates with good problem-solving ability for the position of IT Technician. The duties of an IT Technician include being reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. The technician is expected to display good interpersonal skills as they will interact with colleagues from various departments and exclusive levels. They are required to listen to their technical needs, understand their problems and implement solutions to them.

2. Responsibilities & Duties

The responsibility of the IT Specialist will and may change from time to time as decided by Management.

People Responsibility:

Installing and configuring hardware and software components to ensure usability. Performing preventive and corrective maintenance of the network system and computer infrastructure. Troubleshooting hardware and software issues. Repairing or replacing damaged hardware. Systems upgrade where necessary. Performing tests and evaluations of new software and hardware. Providing support to users and being the first point of contact for error reporting. Conducting periodic backup operations. Desk Support. Access Point, Switch and Printer setup, maintenance and monitoring. Management and maintenance of an effective inventory process. Network & Server Infrastructure rollout, maintenance, performance monitoring and reporting. Assisting management with procurement of quotes and liaising with suppliers for prices and to assure accuracy in all specification requirements Security of infrastructure- Password -management
- Port security

- Blocking of sites

- Blocking of Ips

Key Performance Measures:

1. 100% Network time (except during load shedding, ISP downtime and or electrical faults).

2. Maximum downtime of 2-3 minutes per agent for any headset and or PC related issues.

3. OS updates on all PC's and Network infrastructure.

4. Up-to date branch assets register sent to the head of Technicians on the 3rd day of every new month.

5. Cable ordering on all desks on the sales floor.

Knowledge, Skills, and Abilities

Any networks related qualification. Troubleshooting. Knowledge of Windows OS. Excellent interpersonal skills. Organized and detail-oriented. Ability to meet business timelines and handle pressure.

Certifications:

Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Desktop Support Technician, or a Diploma in IT (or equivalent) are a strong advantage.
Reporting to: Lead IT Technitian

Location : V& A Waterfront , Cape Town

Working Hours : Monday-Friday from 8:00-17:00pm Plus 2 Saturdays (9am-1pm)

Job Type: Full-time

Pay: From R10000,00 per month

Application Question(s):

Have you previously worked in an IT Technical support role? Are you proficient with Windows/ Linux operating system? Do you have a solid understanding of networking principles, troubleshooting an protocols ?
Education:

Diploma (Preferred)
Experience:

IT Technician : 1 year (Required)
Work Location: In person