Job Description

Company Description

• Be willing to work flexible hours on occasions when necessary.
• Document and maintain processes, best practices, knowledge base and training materials.
• Manage or participate in various assigned projects as needed.
• Ensure company and departmental goals as defined by management are met completely and on time.
• Communicate with management to provide timely reporting of issues, status, and resolutions.
• Coordinate with Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion.
• Ensure high availability, reliability, and optimal performance of technology systems and services
• Install software, troubleshoot issues.
• Conduct regular inventory counts to ensure accuracy and compliance with processes
• Must be able to work independently and self-directed, as well as, within a team, following directions and have the ability to prioritize the IT related issues.
• Support manufacturing new product lines transfer in the IT releated request.

• Highschool degree or equivalent work experience is required
• At least 4 years experience supporting a Windows operating system computing environment
• Strong knowledge of Microsoft desktop operating systems
• Weekend and non-business hours support required as needed
• Relevant certifications such as various MCITP, CompTIA and ITIL are desired
• Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written
• Should be flexible and able to complete projects outside normal daily duties as needed
• English basic level

• An energetic, team-focused and can-do attitude
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills both written and verbal
• High level of computer literacy
• Excellent attention to detail

Accor