Job Description

Job Summary Minimum requirements:

• Relevant tertiary qualification would be an advantage
• 3+ years' experience in IT support, systems administration, or similar multi-system environment.
• Strong troubleshooting ability across hardware, software, and network issues.
• Good understanding of data analytics and dashboard tools (e.g. Power BI, ClicData, or similar).
• Experience with cloud and SaaS platforms (e.g. Smartsheet).
• Proven ability to set up and manage IT processes (e.g. hardware procurement, device setup).
• Excellent problem-solving and communication skills.
• Ability to explain technical concepts clearly to non-technical staff.
• Self-starter who can manage multiple priorities independently.

Duties include, but not limited to:

• Systems & Platform Administration

• Maintain user accounts, licences and billing for company software.
• Coordinate with app developers for new features, upgrades and troubleshooting.
• Oversee integration between platforms to ensure seamless data flow and accurate reporting.

• Data & Reporting

• Build and maintain interactive dashboards
• Compile and analyse statistics for company projects, resource hours and key performance indicators.
• Provide management with actionable insights and ensure data integrity across systems.

• IT Support - End-User & Hardware

• Provide first-line and advanced technical support for desktops, laptops and mobile devices (Windows and common business applications).
• Diagnose and repair hardware faults (e.g. drives, memory, power supply) or coordinate external repairs.
• Install, configure and update operating systems, security patches and application software.
• Resolve software conflicts, malware incidents and performance issues.
• Manage backups and basic network/wifi connectivity issues.

• Incident Management

• Log, investigate and follow up on system incidents.
• Capture and document root-cause analyses and corrective actions.

• Cross-Departmental Support & Training

• Provide clear, non-technical explanations of system issues and solutions to internal teams.
• Deliver ad-hoc training and create user guides to improve adoption of new tools or processes.
• Liaise with project managers and finance to support operational and reporting requirements.

Please note only shortlisted candidates will be contacted.
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