Job Description

Job Title:

IT Systems Analyst & Support Specialist

Location:

Cape Town

Reports to:

Managing Director

Remuneration:

Competitive, based on experience

About the Role

Our industrial bakery is looking for a practical, people-focused IT Systems Analyst & Support Lead to take ownership of our technology landscape -- from the PCs, printers, and network that keep our team moving, to the systems that drive our manufacturing, distribution, and sales operations.

This is a hands-on role in a high-volume, fast-paced bakery environment -- not a corporate desk job. You'll be the go-to person who keeps our systems reliable, our users supported, and our digital tools evolving as we grow.

What You'll Be Doing

Maintain and support our IT infrastructure -- PCs, mobile devices, network, label printers, and related software. Manage and improve business systems including our accounting/ERP system, production planning and tracking tools, customer ordering integrations, and website. Help automate and simplify processes across departments to reduce friction, prevent errors, and make people's jobs easier. Work closely with management and frontline teams to identify issues, listen, observe, and turn insights into practical system improvements. Collaborate on projects that move us toward a more data-driven operation -- ultimately building toward a real-time digital twin of our bakery.

Who You Are

A curious and resourceful technician who enjoys solving problems and helping people. Comfortable working in a busy factory setting with a wide range of users. Experienced with IT systems support, networking, automation platforms, and business software. Someone who learns by doing, listening, and collaborating -- not just following checklists. Excited by the idea of building systems that help a small, passionate company run smarter and serve customers better.
If you love variety, thrive in a team environment, and want to be part of a growing bakery that values innovation and people equally, we'd love to meet you.

Job Types: Full-time, Permanent

Pay: R25000,00 - R35000,00 per month

Education:

Diploma (Required)
Work Location: In person