It Support Technician Temp Position Mr Price Group
Durban, KwaZulu-Natal, South Africa
Job Description
Job Category: IT
:
We are looking for a Temporary IT Support Tech to be a helping hand to our Mr Price Group head office users.
Our technology support team consists of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills
Responsibilities:
- Maintain the End User environment, ensuring device compliance and security
- Ensure first time resolution of all Incidents logged via the Service Desk within SLA
- Install software, operating systems and set up equipment for users
- Be proactive and innovative in the End User environment
- Identify trending issues and troubleshoot root causes of common or recurring problems
- Build relationships with users and provide excellent customer service
- A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships
- IT Qualification OR MCSE/A+/N+ Certifications
- Being Apple Certified Support would be an advantage
- Valid driver's license and vehicle
- Able to do rotational after-hours standby
- Troubleshooting MS Windows and MAC iOS systems
- Image and provision end-user hardware
- Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams
- Supporting a variety of security and business apps, i.e. anti-virus software, proxy services, device encryption software, etc
- Supporting IP telephony, video conferencing and AV systems
- Basic understanding of networking protocols
Skills Required
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Job Detail
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Job IdJD1543985
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned