Job Description

Description

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The IT Support Technician is to ensure seamless IT operations and support, by maintaining and improving our IT infrastructure, help drive our mission forward and support our strategic goals

Responsibilities

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Ticket Resolution Time:

Handle all queries effectively and efficiently. Ensure that queries are dealt with timeously.

Project Timelines:

Liaise with all staff in a professional manner. Ensure staff are given feedback timeously.

System Maintenance and Administration:

Ensure smooth operation of computer systems, servers, and network infrastructure. Perform regular maintenance tasks such as updates, patches, and backups. Monitor system performance and troubleshoot issues as they arise.

User Support and Training:

Provide technical support to users experiencing hardware, software, or network issues. Offer training and guidance to users on how to use IT systems effectively and securely. Create documentation and knowledge base articles to assist users in resolving common issues. Resolve issues for staff via phone, in person, or remotely. Assist with performing hardware and software installations, configurations and updates as needed. Updating asset register.

Requirements

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Qualifications and Experience:

Matric (Grade 12). Diploma or Degree in Information Technology or relevant. Minimum of 2 years working experience in IT Support/Technical role.

Required Skills:

Communication skills. Excellent customer service skills. Excellent customer service skills. Knowledge of Windows 10/11, Microsoft Office 365, 2016 suite and greater. Knowledge of Azure. Knowledge of Microsoft 365 Admin center. Knowledge of Active Directory. Communication skills. Advanced understanding of network hardware and communication. Advanced understanding of industry printers. Knowledge of PXB systems. High proficiency in MS Office. Excellent interpersonal, written and verbal communication skills and presentation skills. Relevant IT support work experience required.

Behavioural Competencies:

Detail and deadlines driven. Continuous improvement and innovative thinking. Ability to work under pressure and meet deadlines. Willingness to learn and adapt to change. Time Management.


Afrika Tikkun is an equal opportunity employer. We encourage individuals from diverse backgrounds to apply.