Job Description

The main purpose of the job is to provide first line support both telephonically and remotely to end users for hardware and software related issues. The IT Technician - Tier 1 will need to follow and enforce IT policies and procedures.
Good English written and verbal communication skills
Attention to detail
Ability to visualise a problem and assist a remote user over the phone without remote access.
Good analytical and problem-solving ability.
Must be presentable.
Good conflict handling skills.
Self-driven.
Excellent communication skills, written, verbal and telephonic (English) > The capacity to listen attentively, present information in a clear manner and respond appropriately to the verbal and written communication of others
Strong customer service orientation.
Grade 12
Suitable tertiary qualification in IT such as A+ N+ or MCSE or at least 3 years experience in IT Support.
Understanding of Microsoft AD environments such as the basics of DHCP, DNS, adding users to a domain etc.
Complete understanding of all aspects of the latest developments in ICT, including hardware, networks, and systems.
Training and knowledge of all Windows Desktop and Server versions is essential along with a good understanding of Android devices.
Knowledge of specific systems like ManageEngine products would be advantageous.
Willing to work after hours and travel to our various offices should the need arise.
Own transport would be advantageous.
Ownership of a Smart Mobile Phone > This is a Non-negotiable requirement and a condition of employment.
Ownership of a Smart Mobile Phone will allow you to make use of the company mandated communication app.

Skills Required